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  • Writer's pictureKaren Suarez

Importance of Soft Skills in Workplace

Updated: Jan 11

Employers from various industries are becoming increasingly interested in soft skills as the employment market continues to change. Soft skills are transferrable abilities that improve a person's capacity to work well with others

Soft skills vs hard skills on the job

and make an excellent contribution to a team and workplace. These differ from technical or hard skills, which are specialized for a job or task (spreadsheets, data entry, budgeting, fundraising knowledge, onboarding, etc.).

A person's 'skill set' is essential when changing careers, obtaining a role, and succeeding on the job. So, one will often sign up for certificates to 'upskill' in a particular area (software programs, coding bootcamps, project management). However, it helps to inventory where one stands with soft skills. When going through performance reviews with supervisors, these will often be discussed. Feedback regarding your ability to manage or develop these skills is helpful.

Soft skills are crucial since they affect how employees engage with coworkers, clients, and customers and their general productivity and performance at work.


COMMUNICATION – These skills (written and verbal) are essential for conveying ideas, resolving conflicts, and promoting collaboration. Strong communicators can express their views clearly, listen intently to others, and forge closer bonds with clients and coworkers.

TEAMWORK and COLLABORATION - Important for accomplishing shared objectives in most jobs. People who can work well with others, encourage others, and handle problems amicably contribute to a productive team dynamic.

ADAPTABILITY - Essential in a world that is changing quickly. Flexible and adaptable people can easily accept change, pick up new abilities fast, and change their priorities, enabling them to succeed in demanding work contexts.

PROBLEM-SOLVING - Critical thinking and problem-solving both depend heavily on soft skills. Employees with good analytical abilities and inventiveness can see problems, develop creative ideas, and implement strategies to help the business perform and flourish.

CUSTOMER SERVICE - Skills, including empathy and active listening, are helpful for positions in customer-facing roles. Employees who can relate to consumers on a human level and comprehend their needs are likelier to deliver outstanding service and establish enduring bonds with them.

In addition, skills such as emotional intelligence, listening, people skills, flexibility, time management, and multitasking are highly sought-after traits by employers.

Employees are often terminated due to a lack of soft skills rather than job-related abilities. Examples are failing to follow through on tasks, repeated lateness, and inability to have a good relationship with coworkers. Therefore, it is important to understand the role of soft skills in workplace.

Highlight #softskills in your #resume bullet points and executive summaries to emphasize these abilities.

Contact me if you would like to schedule a free phone consultation.


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